Yes! As soon as your order has been shipped, you will receive a shipping confirmation with tracking via email.

Additionally, you can find the tracking information in your customer account, if you have created one.

This way, you can always track where your package is and when it is expected to be delivered.

If your order arrives damaged or items are missing, please contact us immediately.

Simply use our contact form or send us an email and please include:

• Your order number
  
• A brief description of the issue
  
• Photos of the damaged goods or the package (including packaging)
  

As soon as we have all the information, we will quickly work on a solution. Depending on the case, we will arrange a replacement, a reshipment of missing parts, or a refund according to our return policy.

Important: The sooner you contact us, the easier and faster we can resolve the issue for you.

Yes! Within Germany, we ship your fishing reel tuning accessories, ball bearings, handles, knobs, oils, and greases free of shipping costs from an order value of €100.

Whether you want to tune your baitcaster, are looking for new crank knobs, or need maintenance products for your fishing reel – from €100 we cover the shipping costs for you.

🌍 International Shipping:

We also ship reliably and securely to other countries. Here you benefit from a tiered shipping discount:

• The higher your order value, the cheaper the shipping costs become
  
• From a certain order value, international shipping is also free
  

The exact shipping costs are clearly displayed to you at checkout, so you always keep track.

This way, you can plan your fishing reel tuning without being surprised by hidden shipping costs.

We process and ship your order as quickly as possible – usually within 1 business day.

Once your package has been shipped, the delivery time depends on your location:

• 🇩🇪 Within Germany: 1–3 business days
  
• 🇪🇺 EU countries: 4–8 business days
  
• 🌍 International (outside the EU): up to 14 business days
  

Please note that deliveries outside the EU may experience slight delays due to customs processing or peak periods.

Once your order is on its way, you will receive a shipping confirmation including tracking. This way, you can always know where your package is.

Within the EU, there are generally no additional customs or import fees. So you only pay the amount shown at checkout.

However, for deliveries to non-EU countries, additional costs may apply. These include, among others:

• Import duties
  
• Import VAT
  
• Handling fees charged by the respective shipping provider
  

These fees are not charged by us but are calculated directly by the customs office or shipping provider in your country.

The amount of possible charges depends on the import regulations of your country. We recommend checking with your local customs authority in advance if you are unsure.

We reliably ship your order with DHL.

• 🇩🇪 Within Germany: Shipping with DHL
  
• 🇪🇺 Within the EU: Shipping with DHL
  
• 🌍 International (outside the EU): Shipping with DHL Express
  

📦 Note on smaller orders within Germany:

For small shipments with a merchandise value under €20, we sometimes ship via merchandise mail through Deutsche Post, depending on the order.

We decide this individually from order to order.

There are no additional costs for you – the price remains the same as for regular parcel shipping.

The advantage: These shipments usually arrive especially quickly, mostly within 1–2 business days, and are often delivered directly into your mailbox.

This way, we ensure your items arrive quickly and conveniently.