Yes! As soon as your order has been shipped, you’ll receive a shipping confirmation by email with tracking information.

You’ll also find the tracking information in your customer account, if you have created one.

This allows you to check at any time where your package is and when it is expected to be delivered.

If your order arrives damaged or any items are missing, please contact us immediately.

Simply use our contact form or send us an email and please include:

• Your order number
  
• A brief description of the problem
  
• Photos of the damaged goods or package (including the packaging)
  

As soon as we have all the information, we will find a solution as quickly as possible. Depending on the case, we will arrange a replacement, a subsequent delivery of missing parts, or a refund in accordance with our return policy.

Important: The sooner you contact us, the more easily and quickly we can resolve the issue for you.

Yes! Within Germany, we ship your fishing reel tuning accessories, ball bearings, handles, knobs, oils, and greases free of charge on orders over €100.

Whether you want to tune your baitcaster, are looking for new handle knobs, or need maintenance products for your fishing reel – we cover the shipping costs for you on orders over €100.

🌍 International shipping:

We also ship reliably and securely to other countries. Here, you benefit from tiered shipping discounts:

• The higher your order value, the lower the shipping costs
  
• International shipping is also free above a certain order value
  

The exact shipping costs are shown transparently at checkout, so you can always keep track of them.

This allows you to plan your fishing reel tuning without being surprised by hidden shipping costs.

We process and ship your order as quickly as possible—usually within 1 business day.

Once your package has been shipped, the delivery time depends on your location:

• 🇩🇪 Within Germany: 1–3 business days
  
• 🇪🇺 EU countries: 4–8 business days
  
• 🌍 International (outside the EU): up to 14 business days
  

Please note that deliveries outside the EU may experience slight delays due to customs clearance or during peak periods.

Once your order is on its way, you will receive a shipping confirmation including tracking information. This way, you always know where your package is.

Within the EU, there are generally no additional customs or import fees. You therefore only pay the amount displayed at checkout.

However, additional costs may arise for deliveries to non-EU countries. These may include:

• Import duties
  
• Import VAT
  
• Handling fees charged by the relevant shipping provider
  

These fees are not charged by us but are calculated and collected directly by your country’s customs authority or the relevant shipping provider.

The amount of any applicable charges depends on your country’s import regulations. If you are unsure, we recommend contacting your local customs authority in advance.

We ship your order reliably with DHL.

• 🇩🇪 Within Germany: Shipped with DHL
  
• 🇪🇺 Within the EU: Shipped with DHL
  
• 🌍 International (outside the EU): Shipped with DHL Express
  

📦 Note for smaller orders within Germany:

For small shipments with a value of less than €20, we may sometimes ship your order with Warenpost via Deutsche Post, depending on the order.

We decide this individually for each order.

You will not incur any additional costs – the price remains the same as for standard parcel shipping.

The advantage: These shipments usually arrive particularly quickly, generally within 1–2 business days, and are often delivered directly to your mailbox.

This ensures that your parts reach you quickly and conveniently.