Frequently Asked Questions

As soon as your order has been shipped, you will receive a shipping confirmation by email. This email will also contain your tracking information, which you can use to check where your package is at any time.

Please note:

• Immediately after receiving the shipping email, it may take a little while for the tracking information to update.
  
• There may be delays with the shipping carrier on weekends, public holidays, or during periods of high parcel volumes.
  
• If the tracking information says that your package has been delivered but you cannot find it, please first check with your neighbors, in the entrance hall, at your designated drop-off location, or in your mailbox.
  

If your package is still missing after a few days, please feel free to contact us at info@angelrollentuning.de with your order number.

We process and ship your order as quickly as possible—usually within 1 business day.

Once your package has been shipped, the delivery time depends on your location:

• 🇩🇪 Within Germany: 1–3 business days
  
• 🇪🇺 EU countries: 4–8 business days
  
• 🌍 International (outside the EU): up to 14 business days
  

Please note that deliveries outside the EU may experience slight delays due to customs clearance or during peak periods.

Once your order is on its way, you will receive a shipping confirmation including tracking information. This way, you always know where your package is.

We ship your order reliably with DHL.

• 🇩🇪 Within Germany: Shipped with DHL
  
• 🇪🇺 Within the EU: Shipped with DHL
  
• 🌍 International (outside the EU): Shipped with DHL Express
  

📦 Note for smaller orders within Germany:

For small shipments with a value of less than €20, we may sometimes ship your order with Warenpost via Deutsche Post, depending on the order.

We decide this individually for each order.

You will not incur any additional costs – the price remains the same as for standard parcel shipping.

The advantage: These shipments usually arrive particularly quickly, generally within 1–2 business days, and are often delivered directly to your mailbox.

This ensures that your parts reach you quickly and conveniently.

Yes! Within Germany, we ship your fishing reel tuning accessories, ball bearings, handles, knobs, oils, and greases free of charge on orders over €100.

Whether you want to tune your baitcaster, are looking for new handle knobs, or need maintenance products for your fishing reel – we cover the shipping costs for you on orders over €100.

🌍 International shipping:

We also ship reliably and securely to other countries. Here, you benefit from tiered shipping discounts:

• The higher your order value, the lower the shipping costs
  
• International shipping is also free above a certain order value
  

The exact shipping costs are shown transparently at checkout, so you can always keep track of them.

This allows you to plan your fishing reel tuning without being surprised by hidden shipping costs.

Within the EU, there are generally no additional customs or import fees. You therefore only pay the amount displayed at checkout.

However, additional costs may arise for deliveries to non-EU countries. These may include:

• Import duties
  
• Import VAT
  
• Handling fees charged by the relevant shipping provider
  

These fees are not charged by us but are calculated and collected directly by your country’s customs authority or the relevant shipping provider.

The amount of any applicable charges depends on your country’s import regulations. If you are unsure, we recommend contacting your local customs authority in advance.

If you notice immediately after placing your order that you provided an incorrect delivery address, please contact us as soon as possible at info@angelrollentuning.de

As long as your order has not yet been processed or shipped, we can often still adjust the address. However, once the parcel has already been packed or handed over to the shipping provider, it is usually no longer possible to make changes.

Important: Please always take a moment to check your address details carefully before submitting your order. It’s easy to transpose a digit—and unfortunately, parcels aren’t known for being able to read minds.

If your order arrives damaged or any items are missing, please contact us immediately.

Simply use our contact form or send us an email and please include:

• Your order number
  
• A brief description of the problem
  
• Photos of the damaged goods or package (including the packaging)
  

As soon as we have all the information, we will find a solution as quickly as possible. Depending on the case, we will arrange a replacement, a subsequent delivery of missing parts, or a refund in accordance with our return policy.

Important: The sooner you contact us, the more easily and quickly we can resolve the issue for you.

Yes, you can return items under the statutory right of withdrawal.

It is important that the item is in proper condition and has not been used excessively.

For products in the fishing reel tuning and accessories category, we review returns individually, as many parts can no longer be sold as new after installation.

If you would like to return an item, please contact us first with your order number.

We will then let you know:

• where to send the return
  
• which steps are necessary
  

Please do not send items back without prior notice, as this can make it more difficult to assign the return.

As soon as your return has arrived and been inspected, the refund will be processed.

The refund will always be issued via the payment method originally used.

Depending on the payment provider, it may take several business days for the amount to appear in your account again.

You can cancel your purchase within the statutory cancellation period.

All you need to do is send an informal message by email with your order number and state that you wish to exercise your right of cancellation.

You can find the exact details in our cancellation policy on the website.

For regular returns under the right of withdrawal, you are responsible for the return shipping costs.

Our shop offers various payment methods, including:

• PayPal
  
• Credit card
  
• Klarna
  
• Payment in advance
  
• Apple Pay / Google Pay
  
• Shop Pay

The payment methods displayed to you depend, among other things, on the delivery country and the settings of the payment provider.

If a payment method is not displayed at checkout, there may be several reasons:

• the payment method is not available in your country
  
• the payment provider automatically declines the payment
  
• the billing and shipping addresses do not match
  
• there is a technical problem
  

The final decision regarding the availability of a payment method lies with the respective payment provider.

As soon as we have received and inspected your return, the refund will be initiated.

In general, the refund is issued within a few business days of receiving the goods.

Depending on your payment provider, it may take a little longer for the amount to appear in your account.

If you need a copy of your invoice, simply contact us with your order number.

We will be happy to send you the invoice by email.

If you would like to change or cancel your order, please contact us as soon as possible.

As long as your order has not yet been shipped, we can often still make changes.

However, once the package has already been shipped, a change or cancellation is generally no longer possible.

Of course, that shouldn’t happen.

In this case, please send us a message with:

• your order number
  
• a photo of the item
  

We’ll promptly review the matter and find a solution.

If your order arrived damaged, please contact us directly.

It’s best to send us:

• Photos of the package
  
• Photos of the damaged goods
  
• Your order number
  

This allows us to review the case quickly and find a solution.

In rare cases, an order may be canceled automatically, for example if:

• an item is no longer available
  
• the payment was not completed successfully
  
• there was a technical issue during the ordering process
  

If you are unsure why your order was canceled, please feel free to contact us.

For some products—for example, Handles (cranks) or Knobs (crank knobs)—the included accessories are located directly inside the product packaging.

The accessories are often stored in the bottom of the folding box and are not immediately visible at first glance. They may include, for example:

• Screws
  
• Washers
  
• Adapters
  
• Bearings
  
• Spacers
  
• Tools
  

Before submitting a complaint, please be sure to check:

• the bottom of the packaging
  
• any possible compartments in the folding box
  
• small accessory bags inside the packaging
  

Especially with Handles and Knobs, the accessories are often “hidden” in the bottom of the box so that nothing rattles around loose during transport.

If you are still missing accessories after thoroughly checking the packaging, please contact us with your order number and a photo of the packaging contents. We will of course look into it right away and help you.

As a rule, discount codes cannot be combined.

Normally, only one discount code can be used per order unless otherwise expressly stated.

First, please check your email inbox’s spam folder or Promotions tab.

If you don’t find anything there, please feel free to contact us. We’ll be happy to help.

You can sign up for the newsletter at any time using the form on our website.

If you would like to unsubscribe, you will find an unsubscribe link at the end of every email.

If you have a customer account with us, you can change much of your information directly in your account.

If you have any problems, simply contact us—we’ll be happy to help.

If you would like to delete your customer account, please send us a short message.

We will then take care of deleting your account in accordance with the applicable data protection regulations.