Frequently Asked Questions

As soon as your order has been shipped, you will receive a shipping confirmation by email. This email also contains your tracking information, allowing you to check at any time where your package currently is.

Please note:

• It may take a little time for the tracking information to update immediately after receiving the shipping email.
  
• Delays with the shipping provider can occur on weekends, holidays, or during high package volumes.
  
• If your package is marked as delivered according to the tracking but you cannot find it, please first check with neighbors, in the hallway, at your designated drop-off location, or in your mailbox.
  

If your package remains missing after a few days, please feel free to contact us at info@angelrollentuning.de with your order number.

We process and ship your order as quickly as possible – usually within 1 business day.

Once your package has been shipped, the delivery time depends on your location:

• 🇩🇪 Within Germany: 1–3 business days
  
• 🇪🇺 EU countries: 4–8 business days
  
• 🌍 International (outside the EU): up to 14 business days
  

Please note that deliveries outside the EU may experience slight delays due to customs processing or peak periods.

Once your order is on its way, you will receive a shipping confirmation including tracking. This way, you can always know where your package is.

We reliably ship your order with DHL.

• 🇩🇪 Within Germany: Shipping with DHL
  
• 🇪🇺 Within the EU: Shipping with DHL
  
• 🌍 International (outside the EU): Shipping with DHL Express
  

📦 Note on smaller orders within Germany:

For small shipments with a merchandise value under €20, we sometimes ship via merchandise mail through Deutsche Post, depending on the order.

We decide this individually from order to order.

There are no additional costs for you – the price remains the same as for regular parcel shipping.

The advantage: These shipments usually arrive especially quickly, mostly within 1–2 business days, and are often delivered directly into your mailbox.

This way, we ensure your items arrive quickly and conveniently.

Yes! Within Germany, we ship your fishing reel tuning accessories, ball bearings, handles, knobs, oils, and greases free of shipping costs from an order value of €100.

Whether you want to tune your baitcaster, are looking for new crank knobs, or need maintenance products for your fishing reel – from €100 we cover the shipping costs for you.

🌍 International Shipping:

We also ship reliably and securely to other countries. Here you benefit from a tiered shipping discount:

• The higher your order value, the cheaper the shipping costs become
  
• From a certain order value, international shipping is also free
  

The exact shipping costs are clearly displayed to you at checkout, so you always keep track.

This way, you can plan your fishing reel tuning without being surprised by hidden shipping costs.

Within the EU, there are generally no additional customs or import fees. So you only pay the amount shown at checkout.

However, for deliveries to non-EU countries, additional costs may apply. These include, among others:

• Import duties
  
• Import VAT
  
• Handling fees charged by the respective shipping provider
  

These fees are not charged by us but are calculated directly by the customs office or shipping provider in your country.

The amount of possible charges depends on the import regulations of your country. We recommend checking with your local customs authority in advance if you are unsure.

If you notice immediately after placing your order that you have provided an incorrect delivery address, please contact us as soon as possible at info@angelrollentuning.de

As long as your order has not yet been processed or shipped, we can often still adjust the address. However, once the package has been packed or handed over to the shipping service, changes are usually no longer possible.

Important: Please always double-check your address details calmly before submitting. A digit can easily be mistyped — and unfortunately, packages are not known for reading minds.

If your order arrives damaged or items are missing, please contact us immediately.

Simply use our contact form or send us an email and please include:

• Your order number
  
• A brief description of the issue
  
• Photos of the damaged goods or the package (including packaging)
  

As soon as we have all the information, we will quickly work on a solution. Depending on the case, we will arrange a replacement, a reshipment of missing parts, or a refund according to our return policy.

Important: The sooner you contact us, the easier and faster we can resolve the issue for you.

Yes, you can return items within the scope of the legal right of withdrawal.

It is important that the item is in a proper condition and has not been excessively used.

For products in the fishing reel tuning and accessories category, we review returns individually, as many parts cannot be resold as new after installation.

If you want to return an item, please contact us first with your order number.

We will then inform you:

• where to send the return
  
• which steps are necessary
  

Please do not send items back without prior notice, as it will be more difficult to assign them otherwise.

As soon as your return has arrived and been inspected, the refund will be processed.

The refund is always made via the original payment method used.

Depending on the payment provider, it may take a few business days for the amount to appear back in your account.

You can cancel your purchase within the legal withdrawal period.

A simple message by email with your order number and the information that you wish to exercise your right of withdrawal is sufficient.

You can find the exact details in our cancellation policy on the website.

For regular returns under the right of withdrawal, you are responsible for the return shipping costs.

Various payment methods are available in our shop, including:

• PayPal
  
• Credit Card
  
• Klarna
  
• Prepayment
  
• Apple Pay / Google Pay
  
• Shop Pay

The payment options shown to you depend, among other things, on the delivery country and the payment provider's settings.

If a payment method is not displayed at checkout, there can be several reasons:

• the payment method is not available for your country
  
• the payment provider automatically declines the payment
  
• billing and shipping addresses do not match
  
• there is a technical issue
  

The final decision on the availability of a payment method lies with the respective payment provider.

As soon as your return has arrived and been inspected, the refund will be processed.

Usually, the refund is issued within a few business days after receipt of the goods.

Depending on the payment provider, it may take a little longer for the amount to appear in your account.

If you need a copy of your invoice, just contact us with your order number.

We will then gladly send the invoice to you by email.

If you want to change or cancel your order, please contact us as soon as possible.

As long as your order has not yet been shipped, we can often still make changes.

However, once the package has been shipped, changes or cancellations are usually no longer possible.

That obviously shouldn’t happen.

Please send us a message in this case with:

• your order number
  
• a photo of the item
  

We will review the process quickly and take care of a solution.

If your order arrives damaged, please contact us directly.

It’s best to send us:

• Photos of the package
  
• Photos of the damaged goods
  
• Your order number
  

This way, we can quickly review the case and find a solution.

An order can be automatically canceled in rare cases, for example if:

• an item is no longer available
  
• the payment was not successfully completed
  
• there was a technical problem during the ordering process
  

If you are unsure why your order was canceled, please feel free to contact us.

For some products – for example, handles or knobs – the included accessories are directly inside the product packaging itself.

The accessories are often stored in the bottom of the folding box and are not immediately visible at first glance. These may include, for example:

• Screws
  
• Washers
  
• Adapters
  
• Bearings
  
• Spacers
  
• Tools
  

Please be sure to check before making a complaint:

• the bottom of the packaging
  
• possible inserts in the folding box
  
• small accessory bags inside the packaging
  

Especially with handles and knobs, the accessories are often “hidden” in the bottom of the box to prevent anything from moving around loosely during transport.

If, after thoroughly checking the packaging, you still find accessories missing, please contact us with your order number and a photo of the packaging contents. We will then look into it immediately and assist you further.

As a rule, discount codes cannot be combined.

Usually, only one discount code can be used per order, unless explicitly stated otherwise.

Please first check your spam folder or the promotions tab of your email inbox.

If you don’t find anything there, feel free to contact us. We’ll help you out.

You can sign up for the newsletter at any time using the form on our website.

If you want to unsubscribe, you will find an unsubscribe link at the end of every newsletter email.

If you have a customer account with us, you can change many of your details directly in your account.

If you have any problems doing so, just contact us – we’re happy to help you.

If you want to delete your customer account, please send us a short message.

We will then take care of deleting your account in accordance with the legal data protection regulations.